Phone Systems

Business Telephony Simplified

Which Talk Phone is Right for You?

Phone Touch Max

Datasheet

Next-generation desktop smartphone with a 5MP camera and a 7″ HD color touchscreen, designed for use with a UniFi Talk phone number.

This phone must be assigned to a user with a unique, directly assigned UniFi Talk phone number and have an Internet connection to function. This phone can share numbers with groups after it is assigned to an eligible user. For configurations where users only share numbers with a group and are not assigned a personal number, use the Phone Touch Max (Unlocked).

Features:

    • Call functions: conference, warm/cold transfer, mute, hold, forward, call waiting, voicemail, internal video calls
    • Handset, hands-free speakerphone mode, and Bluetooth headset support
    • UniFi Protect support with on-screen camera streaming and Multi-View grid
    • Remote door unlocking with UniFi Identity
    • Powered by PoE+ and connects to a UniFi OS Console via Ethernet or WiFi

Phone Touch

Datasheet

Next-generation desktop smartphone with a 5MP camera and a 5″ HD color touchscreen, designed for use with a UniFi Talk phone number.

This phone must be assigned to a user with a unique, directly assigned UniFi Talk phone number and have an Internet connection to function. This phone can share numbers with a group after it is assigned to an eligible user. For configurations where users only share numbers with a group and are not assigned a personal number, use the Phone Touch (Unlocked).

Features:

    • Call functions: conference, warm/cold transfer, mute, hold, forward, call waiting, voicemail, internal video calls
    • Handset, hands-free speakerphone mode, and Bluetooth headset support
    • UniFi Protect support with on-screen camera streaming
    • Remote door unlocking with UniFi Identity
    • Powered by PoE and connects to a UniFi OS Console via Ethernet or WiFi

Business Telephony FAQ

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What is UniFi Talk?

UniFi Talk is a novel approach to telephony for small and medium-sized businesses. It features a plug-and-play phone system with VoIP subscription service, powerful call routing, and admin features to ensure you never miss another call. Our thoughtfully designed, touchscreen phones offer breakthrough user experiences and bring smartphone-level usability to desk phones.

A complete UniFi Talk system consists of the UniFi Talk application running on a UniFi OS Host, one or more UniFi Talk devices, and UniFi Talk subscription service and phone numbers (optional).

What hardware is required to use UniFi Talk?
  • A compatible UniFi Host: We recommend a UniFi OS Console to leverage the built-in UniFi gateway for optimal performance.
  • A Cloud Key Gen2 Plus can be used for installations that don’t use UniFi Network.
    • Note: A hard disk drive (HDD) is required to store call recordings, but UniFi Talk will still function without one.
  • PoE switch(es): We recommend using a UniFi PoE switch to power and connect your UniFi Talk device(s).
  • UniFi Talk devices: Only UniFi Talk devices are compatible with UniFi Talk.
Do I have to purchase a UniFi Talk phone number for each of my devices?

In general, UniFi Talk phone numbers can be shared by multiple devices with the groups feature.

The base version of the Phone Touch and Phone Touch Max must be assigned to a user with a unique, directly assigned UniFi Talk phone number and have an Internet connection to function. These phones can share numbers with groups after assignment to an eligible user. The Phone Touch and Phone Touch Max are ideal for configurations where each user is assigned a unique number to make and receive calls.

The Phone Touch (Unlocked) and Phone Touch Max (Unlocked) are ideal for configurations where users only share numbers with groups. These phones do not require assignment to a user with a unique, directly assigned UniFi Talk phone number nor do they require an Internet connection to function.

Internal calls between UniFi Talk users are free and do not require a subscription.

Do I need rollover lines in UniFi Talk?
No, you don’t need rollover lines in UniFi Talk because every UniFi Talk phone number supports unlimited concurrent calls. For example, if you have 10 users in a group that share a number, they can all make and receive calls at the same time using that single, shared number. We designed UniFi Talk with flexibility in mind, so you only pay for exactly what you need.
Where is UniFi Talk available?
Currently, UniFi Talk is only available in the United States, but we’re working to extend our service to US territories and other countries.
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